Please read and understand the following terms and conditions prior to contacting DLSupport.
Online support includes telephone and email support to customer personnel or their clients.
Remote support includes the connection to any piece of storage equipment that is enabled to download its error and usage logs, for the purpose of diagnosing problems and informing customer personnel.
Specialist support is the equivalent of OEM Level1 support, and includes the titles Support Specialist, Remote Support Specialist, and International Technical Support.
The term user refers to that party having prime maintenance responsibility for the equipment being supported. The term company refers to persons employed by DLSupport including the founder and owner.
By using the service provided by the company the user agrees to comply with the following conditions. That the user has sole maintenance authority for the equipment being supported. That any required agreements and licences necessary to access equipment logs are the responsibility of the user. In the event that the remote support service is used, the user shall be responsible for installing and maintaining any communications and telephonic apparatus necessary to allow remote access to supported equipment. If there is occasion for the company to appear on behalf of the user at a customer site, or customer meeting, or other user meeting, or as a witness in any dispute between the user and the proprietory copyright owner of any equipment and/or code or licences, it shall be as an officer of the user and under the user's liability. The company shall not be accountable for any maintenance or repair actions by the user's personnel that are not in accordance with the company's recommended action plans for maintenance or repair.
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